Shipping policy

At Wayward Letters, every letter is carefully prepared, sealed, and sent with intention. Once your envelope leaves our hands, it begins its journey through national and international postal services.

Dispatch

• Orders are dispatched according to the schedule stated at checkout or on the product page.
• You will be notified once your letter has been sent.

 

Postal Services & Delivery

• After dispatch, delivery is handled by local and international postal services.
• While we package every letter securely, we cannot control delays, damage, loss, or misdelivery caused by postal providers.
• Unfortunately, postal systems may occasionally fail to deliver an envelope as intended.

 

Lost, Damaged, or Undelivered Letters

If your letter does not arrive, arrives damaged, or appears to be lost in transit, please contact us at:

📧 talkingover339@gmail.com

Include your order number and delivery address if possible.

 

Refunds & Replacements

If postal failure is confirmed or reasonably suspected:

• You may request a refund for the individual letter, or
• A replacement letter, subject to available stock.

Replacement letters can only be sent while supplies last. For limited editions, refunds may be offered instead if no replacements remain.

 

Timeframe for Claims

Please contact us within 30 days of the expected delivery date so we can investigate and assist you promptly.